Part-Time Retail Experience Leader

Shinola- Retail; Boston (MA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Hourly wage

Bonus potential

Paid time off

Medical/dental/vision

401k with match

Employee discount

Referral bonus

Pet Insurance

Company watch

Job summary

Shinola Boston is seeking an enthusiastic store leader to elevate guest experiences and drive revenue through exceptional service. You will coach a team, manage customer relationships, and uphold brand standards across daily operations.

The role requires 1+ years of specialty retail leadership, strong organization, and a focus on growth, with a pay range reflecting hourly compensation and performance incentives.

Qualifications

• High School Diploma is required.
• 1+ years of specialty retail leadership.
• Strong organizational skills required.
• Critical thinking ability and willingness to coach others.
• Must be 18+ years old.

Responsibilities

• Exceed revenue targets by delivering consistent guest experiences and executing Brand Experience standards.
• Lead store experience standards through coaching and development.
• Use Endear to manage customer relationships and maintain detailed client profiles.
• Support Store Manager with coaching, development and conflict resolution.
• Control expenses and ensure tasks are completed timely.
• Adhere to Loss Prevention, shipping guidelines and visual merchandising standards.

Skills

Guest experience

Leadership

CRM

Operations

Conflict resolution

Education

High School Diploma

Job description

Shinola Boston is seeking an enthusiastic store leader to elevate guest experiences and drive revenue through exceptional service. You will coach a team, manage customer relationships, and uphold brand standards across daily operations.

The role requires 1+ years of specialty retail leadership, strong organization, and a focus on growth, with a pay range reflecting hourly compensation and performance incentives.