Luxury Retail Experience Leader & Key Holder

Shinola; Washington (District of Columbia); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Hourly wage

Bonus eligibility

Paid time off

Medical benefits

401k with company match

EAP

Pet Insurance

Merchandise discount

Free watch

Job summary

Shinola is seeking a Retail Key Holder to lead store guest experiences in Washington, DC, driving revenue, coaching teammates and upholding brand standards. You will manage daily operations, support training, and ensure excellent service in a fast-paced environment.

Join Shinola to contribute to a growing iconic American brand, with benefits and a compensation structure that rewards performance and reliability in a retail setting.

Qualifications

• High School Diploma required.
• 1+ years of specialty retail leadership.
• Strong organizational skills.
• Strong written & verbal communication skills.
• Excellent at relationship building/networking.
• Critical thinker.
• Must be 18+ years old.

Responsibilities

• Exceed revenue targets and provide consistent guest experience.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests’ repairs.
• Lead experience standards and coach team.
• Use guest experience tools to maintain customer relationships and build detailed profiles.
• Execute brand outreach strategies to drive connection and revenue.
• Maintain proactive selling culture focused on long-term relationships.

Skills

Retail leadership

Communication skills

Organizational skills

Networking/relationship building

Critical thinking

Education

High School Diploma

Job description

Shinola is seeking a Retail Key Holder to lead store guest experiences in Washington, DC, driving revenue, coaching teammates and upholding brand standards. You will manage daily operations, support training, and ensure excellent service in a fast-paced environment.

Join Shinola to contribute to a growing iconic American brand, with benefits and a compensation structure that rewards performance and reliability in a retail setting.