Retail Experience Leader — Key Holder

Shinola; Ann Arbor (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical coverage

401k match

Discounts

Paid time off

Employee watch

Job summary

Shinola is seeking a Retail Key Holder in Ann Arbor to uphold our guest experience standards and lead store operations. The role focuses on building strong customer relationships, coaching team members, and executing brand outreach while maintaining HPs and sales targets.

The position offers an hourly compensation structure starting at $16.50 per hour, with benefits and opportunities for growth within an iconic American brand.

Qualifications

• High School Diploma is required.
• 1+ years of specialty retail leadership experience.
• Strong organizational skills are essential.
• Excellent written and verbal communication skills.
• Ability to build relationships and networks.
• Must be 18+ years old.

Responsibilities

• Guest Experience: provide warm, friendly service and lead in-store and virtual shopping appointments.
• Experience Leader: coach and develop team to meet brand standards and KPIs.
• Customer Relationship Management: maintain detailed client profiles and execute outreach strategies.
• Human Resources: support coaching, development and adherence to policies.

Skills

Relationship building

Communication skills

Organizational skills

Critical thinking

Time management

Education

High School Diploma

Tools

Salesforce

Job description

Shinola is seeking a Retail Key Holder in Ann Arbor to uphold our guest experience standards and lead store operations. The role focuses on building strong customer relationships, coaching team members, and executing brand outreach while maintaining HPs and sales targets.

The position offers an hourly compensation structure starting at $16.50 per hour, with benefits and opportunities for growth within an iconic American brand.