Shinola Retail Key Holder - Washington, DC - Logan Circle

Shinola- Retail; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

Shinola Retail in Washington, DC is seeking a Customer-Focused Key Holder to support store operations, guest experience, and team leadership. You will help exceed revenue targets by delivering consistent service, participate in product knowledge training, and coordinate repairs and store events.

This role requires a hands-on leader who coaches staff, uses KPIs to motivate performance, and ensures Brand Experience standards across in-store and virtual interactions.

Qualifications

• Guest-focused service experience preferred.
• Ability to coach and lead a small team.
• Strong communication and relationship-building skills.

Responsibilities

• Exceed revenue targets and build relationships by providing consistent guest experience while following Brand Experience standards.
• Participate in monthly product knowledge and guest service training.
• Facilitate repairs and assist with store operations.
• Leads experience standards in stores and coaches team based on development levels.
• Leverages KPIs to motivate team and drive performance.

Job description

Shinola Retail Key Holder - Washington, DC - Logan Circle

Washington, DC

Retail Key Holder

Who we are:

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy-in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more - celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What you will do:

• Guest Experience
  • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments.
  • Participate in monthly product knowledge, operational and guest service training.
  • Facilitate guests' repairs.
• Experience Leader
  • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
  • Leverages KPIs to motivate team and drive performance.
• Customer Relationship Management
  • Utilize Guest experience