Retail Key Holder

Western New York Integrated Care Collaborative, Inc.; Village of Williamsville (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill WNY in Williamsville, NY is hiring a 3rd Key Holder to lead daily store operations, open and close procedures, and help deliver outstanding customer service.

You will train associates, act as Manager on Duty, manage cash handling, pricing, donations sorting, and maintain a positive store environment while meeting daily goals.

Flexible schedule is required with evenings and weekends; orientation in Buffalo is provided; compensation is $16.00–$18.00 per hour based on experience.

Qualifications

• 1+ year of retail keyholder experience preferred.
• Ability to lift up to 50 lbs. and work on your feet.
• Flexible schedule, including evenings and weekends.
• Willing to attend orientation in Buffalo (full time only).

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed.
• Help maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sorts donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high-value goods.
• Meets daily production goals and quality standards.

Skills

Customer service

Leadership

Team motivation

Reliability

Job description

Now Hiring: 3rd Key Holder - Goodwill WNY
Step into a leadership role where you’ll help drive retail success and make a difference in your community!

What You’ll Do

• Perform store opening and closing procedures, including securing the building
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sorts donations into sellable, salvage, or trash categories
• Prices items using our guide and identifies high-value goods
• Meets daily production goals and quality standards

Who You Are

• A retail pro with great customer service skills
• A confident communicator and team motivator
• Reliable, flexible, and ready to lead by example
• Someone who lives our values:
  • Own It
  • Dare to Excel
  • Be Bold
  • Be Extraordinary
  • Win Together

What You Bring

• 1+ year of retail keyholder experience preferred
• Ability to lift up to 50 lbs. and work on your feet
• Flexible schedule, including evenings and weekends
• Willing to attend orientation in Buffalo (full time only)

Compensation

• $16.00–$18.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!

EOE