Retail Key Holder

Goodwill of WNY; Ebenezer (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill WNY in Buffalo, NY is seeking a 3rd Key Holder to lead daily store operations and deliver outstanding customer service. This full-time role covers opening/closing, training staff, and acting as Manager on Duty to support a positive store environment.

You’ll help with merchandising, cash handling, and donations processing, with a flexible schedule including evenings and weekends; orientation in Buffalo. Compensation $16.00-$18.00 per hour, with pay reviews.

Qualifications

• 1+ year of retail keyholder experience preferred.
• Able to lift up to 50 lbs and stand for shifts.
• Flexible schedule including evenings and weekends.
• Orientation in Buffalo (full time only).

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed.
• Help maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sort donations into sellable, salvage, or trash categories.
• Price items using our guide and identify high-value goods.
• Meet daily production goals and quality standards.

Skills

Retail keyholder experience

Customer service

Manager on Duty

Flexible schedule

Job description

West Seneca - Southgate
950 Union Rd
Buffalo, NY 14224, USA

Description

Now Hiring: 3rd Key Holder - Goodwill WNY

Step into a leadership role where you'll help drive retail success and make a difference in your community!

What You’ll Do

• Perform store opening and closing procedures, including securing the building
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sorts donations into sellable, salvage, or trash categories
• Prices items using our guide and identifies high-value goods
• Meets daily production goals and quality standards

Who You Are

• A retail pro with great customer service skills
• A confident communicator and team motivator
• Reliable, flexible, and ready to lead by example
• Someone who lives our values:
  Own It Dare to Excel Be Bold Be Extraordinary Win Together

What You Bring

• 1+ year of retail keyholder experience preferred
• Ability to lift up to 50 lbs. and work on your feet
• Flexible schedule, including evenings and weekends
• Willing to attend orientation in Buffalo (full time only)

Compensation

• $16.00-$18.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.