3rd Key Holder: Lead Retail Team (Flexible Hours)

Goodwill-of-Wny-; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill WNY in Buffalo, NY is seeking a 3rd Key Holder to lead daily store operations and drive customer service excellence. You will open/close the store, supervise associates, and step in as Manager on Duty as needed.

You will support merchandising, cleanliness, and promotions while ensuring accurate cash handling and POS transactions. This is a full-time role with a set schedule, offering $16.00–$18.00 per hour based on experience.

Qualifications

• 1+ year of retail keyholder experience preferred.

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed.
• Help maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sorts donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high‑value goods.
• Meets daily production goals and quality standards.

Skills

Retail

Customer service

Leadership

Job description

Goodwill WNY in Buffalo, NY is seeking a 3rd Key Holder to lead daily store operations and drive customer service excellence. You will open/close the store, supervise associates, and step in as Manager on Duty as needed.

You will support merchandising, cleanliness, and promotions while ensuring accurate cash handling and POS transactions. This is a full-time role with a set schedule, offering $16.00–$18.00 per hour based on experience.