Retail Key Holder

Goodwill of WNY; Buffalo (NY); On-site; USD 22,000 - 25,000; Part time

Job summary

Goodwill WNY is hiring for a 3rd Key Holder to lead store operations on-site in Buffalo. The role involves opening/closing the store, training staff, and acting as Manager on Duty as needed, while delivering exceptional customer service at the register, on the floor, or at the donation door.

The ideal candidate has 1+ year of retail keyholder experience, can lift up to 50 lbs, and is flexible to work evenings and weekends. Orientation in Buffalo is required for full-time hires.

Qualifications

• 1+ year of retail keyholder experience preferred.
• Ability to lift up to 50 lbs. and stand/walk for shifts.
• Flexible schedule, including evenings and weekends.
• Willing to attend orientation in Buffalo (full time only).

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed.
• Help maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sorts donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high-value goods.
• Meets daily production goals and quality standards.

Skills

Retail experience

Customer service

Leadership

Communication

Job description

• On-site
• Donated Goods Retail
• Part-Time
• Requisition #: RETAI002347

Description

Now Hiring: 3rd Key Holder - Goodwill WNY

Step into a leadership role where you’ll help drive retail success and make a difference in your community!

What You’ll Do

• Perform store opening and closing procedures, including securing the building
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sorts donations into sellable, salvage, or trash categories
• Prices items using our guide and identifies high-value goods
• Meets daily production goals and quality standards

Who You Are

• A retail pro with great customer service skills
• A confident communicator and team motivator
• Reliable, flexible, and ready to lead by example
• Someone who lives our values:
  Own It Dare to Excel Be Bold Be Extraordinary Win Together

What You Bring

• 1+ year of retail keyholder experience preferred
• Ability to lift up to 50 lbs. and work on your feet
• Flexible schedule, including evenings and weekends
• Willing to attend orientation in Buffalo (full time only)

Compensation

• $16.00–$18.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.