Part-Time Retail Key Holder - Lead & Serve

Goodwill of WNY; Buffalo (NY); On-site; USD 22,000 - 25,000; Part time

Job summary

Goodwill WNY is hiring for a 3rd Key Holder to lead store operations on-site in Buffalo. The role involves opening/closing the store, training staff, and acting as Manager on Duty as needed, while delivering exceptional customer service at the register, on the floor, or at the donation door.

The ideal candidate has 1+ year of retail keyholder experience, can lift up to 50 lbs, and is flexible to work evenings and weekends. Orientation in Buffalo is required for full-time hires.

Qualifications

• 1+ year of retail keyholder experience preferred.
• Ability to lift up to 50 lbs. and stand/walk for shifts.
• Flexible schedule, including evenings and weekends.
• Willing to attend orientation in Buffalo (full time only).

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed.
• Help maintain a positive, productive store environment.
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door.
• Support store operations including merchandising, cleanliness, and promotions.
• Ensure accurate cash handling and POS transactions.
• Sorts donations into sellable, salvage, or trash categories.
• Prices items using our guide and identifies high-value goods.
• Meets daily production goals and quality standards.

Skills

Retail experience

Customer service

Leadership

Communication

Job description

Goodwill WNY is hiring for a 3rd Key Holder to lead store operations on-site in Buffalo. The role involves opening/closing the store, training staff, and acting as Manager on Duty as needed, while delivering exceptional customer service at the register, on the floor, or at the donation door.

The ideal candidate has 1+ year of retail keyholder experience, can lift up to 50 lbs, and is flexible to work evenings and weekends. Orientation in Buffalo is required for full-time hires.