Retail Key Carrier & Team Lead

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays

Parental leave

Job summary

The TJX Companies, Inc. in Castle Rock, CO is hiring for a Key Carrier who will rotate with the Coordinator role and lead in managing store operations. Open availability, including nights and weekends, is required.

You will model outstanding customer service and coach Associates to meet store goals. Responsibilities include acting as Manager on Duty, maintaining coverage, ensuring procedures are followed, and supporting training and safety initiatives.

Qualifications

• Excellent customer service skills and a proven ability to coach others.
• Leadership experience in a retail setting is preferred.
• Strong communication and organizational abilities.
• Ability to multi-task and adapt to changing priorities.
• Problem solving and decision making under pressure.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks in accordance with store plan
• Addresses customer service issues and provides coaching to Associates
• Provides feedback and coaching to Associates and collaborates with Management on training needs
• Ensures adherence to labor laws and store procedures
• Maintains opening/closing procedures and accurate associate coverage
• Promotes credit and loyalty programs and shrink reduction initiatives
• Supports safety and a positive store environment
• Other duties as assigned

Skills

Customer service

Leadership experience

Teamwork

Communication

Problem solving

Coaching

Multi-tasking

Job description

The TJX Companies, Inc. in Castle Rock, CO is hiring for a Key Carrier who will rotate with the Coordinator role and lead in managing store operations. Open availability, including nights and weekends, is required.

You will model outstanding customer service and coach Associates to meet store goals. Responsibilities include acting as Manager on Duty, maintaining coverage, ensuring procedures are followed, and supporting training and safety initiatives.