Retail Key Carrier — Leader & Customer Experience

The TJX Companies, Inc.; Chesapeake (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is hiring for a Key Carrier at our Chesapeake, VA location. The role alternates with a Coordinator focus, requiring leadership in maintaining store operations and customer service excellence.

Open availability is required, including nights and weekends. You will lead associates, coach performance, and ensure adherence to procedures while maintaining a safe, compliant work environment.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Ability to work flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.
• Ability to coach, delegate, and follow up on multiple people/tasks.
• Knowledge of store merchandise flow.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.

Skills

Flexible schedule

Team player

Coaching & delegation

Problem solving

Multitasking

Strong communication

Job description

The TJX Companies, Inc. is hiring for a Key Carrier at our Chesapeake, VA location. The role alternates with a Coordinator focus, requiring leadership in maintaining store operations and customer service excellence.

Open availability is required, including nights and weekends. You will lead associates, coach performance, and ensure adherence to procedures while maintaining a safe, compliant work environment.