Retail Key Carrier & Coordinator — Team Leader

The TJX Companies, Inc.; Barboursville (WV); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. in Barboursville, WV is seeking a Key Carrier to support store operations and leadership at peak times.

You will alternate roles with Coordinator, serving as a leader while maintaining core duties and delivering an exceptional customer experience. You must have open availability, including nights and weekends, with 1 year of retail experience and at least 6 months in a leadership capacity.

Qualifications

• Open availability including nights and weekends.
• 1 year retail and 6 months leadership experience.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Nights and weekends

Customer service

Team player

Problem solving

Coaching

Leadership experience

Job description

The TJX Companies, Inc. in Barboursville, WV is seeking a Key Carrier to support store operations and leadership at peak times.

You will alternate roles with Coordinator, serving as a leader while maintaining core duties and delivering an exceptional customer experience. You must have open availability, including nights and weekends, with 1 year of retail experience and at least 6 months in a leadership capacity.