Retail IT Field Technician - Store Support & Travel

Safeway; Centennial (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Albertsons Companies is seeking a Service and Delivery Technician III to provide IT support for Albertsons & Safeway stores in Centennial, CO, and surrounding areas. You will deploy equipment, install hardware/software, and support POS, printers, scales, and network servers.

The role requires troubleshooting retail IT hardware, conducting break-fix on computers, printers, POS, and network gear, with potential travel across Colorado and nearby states. On-site centric, traveling up to 50%.

Qualifications

• High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
• 5+ year's technical systems experience and 2+ years of technical support experience.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Must have a good, safe driving record. Must have a reliable vehicle for this position.

Responsibilities

• Support standard hardware platforms and systems installed throughout Albertsons/Safeway.
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Position is based in Centennial, CO, with up to 50% travel throughout the greater Colorado Market. Occasional travel to division locations in Nebraska, New Mexico, South Dakota, and Wyoming may be required.

Skills

IT hardware

Windows OS

Printer support

POS systems

Network basics

Education

High school diploma

BA/BS degree preferred

Technical certifications

Tools

MS Office

Windows OS

Job description

Albertsons Companies is seeking a Service and Delivery Technician III to provide IT support for Albertsons & Safeway stores in Centennial, CO, and surrounding areas. You will deploy equipment, install hardware/software, and support POS, printers, scales, and network servers.

The role requires troubleshooting retail IT hardware, conducting break-fix on computers, printers, POS, and network gear, with potential travel across Colorado and nearby states. On-site centric, traveling up to 50%.