Retail IT Field Technician - On-site Store Support

Safeway; Los Gatos (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Albertsons Companies is seeking an IT Support Technician III to provide on-site and remote support for Safeway stores in and around Santa Cruz. The role involves deploying hardware, installing software, and maintaining PCs, printers, POS systems, scales and network servers.

You will troubleshoot, repair, and configure IT equipment, ensuring high availability and strong customer service across a fast-paced retail environment. Occasional travel within the zone is required.

Qualifications

• High school graduate or higher; BA/BS preferred or 3+ years of technical training/certifications.
• 5+ years technical systems experience; 2+ years technical support experience.
• 2+ years in retail store systems and hardware installation/configuration.

Responsibilities

• Provide IT support for Safeway stores in Santa Cruz and surrounding area.
• Deploy equipment and install hardware/software; support PCs, printers, POS, scales, network servers.
• Troubleshoot and repair IT hardware; ensure system recoverability; meet service levels.
• Collaborate with Support Center and Corporate IT for on-site resolutions.
• Travel up to 25% within zone to King City, Morgan Hill, Hollister, Salinas, Carmel, Monterey, San Jose.

Skills

IT hardware

Windows

MS Office

Customer service

Problem solving

Communication

Education

High school diploma

BA/BS preferred

Technical certifications (3+ yrs)

Tools

POS Systems

Printers

RF hardware

Network hardware

Job description

Albertsons Companies is seeking an IT Support Technician III to provide on-site and remote support for Safeway stores in and around Santa Cruz. The role involves deploying hardware, installing software, and maintaining PCs, printers, POS systems, scales and network servers.

You will troubleshoot, repair, and configure IT equipment, ensuring high availability and strong customer service across a fast-paced retail environment. Occasional travel within the zone is required.