Retail IT Field Technician III – On-Site & Remote Support

Safeway; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Albertsons Companies, operators including Safeway, is seeking a Service & Delivery Technician III to support our Southern Arizona stores. You will repair devices like self-checkout, scales, POS printers, iPads, and deploy new hardware in the field.

You will visit stores for on-site IT issues and also support remotely when possible, working with Corporate IT teams to resolve problems and meet SLAs.

Qualifications

• High school graduate, AA/AS/BA/BS degree preferred or 3+ years of technical training/hardware certifications preferred.
• 5+ years’ technical systems and 2+ years of technical support experience preferred.
• 2+ years retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.

Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway/Albertsons retail stores and district offices.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout and point of sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.

Skills

Telephone communication

Customer service

Problem-solving

Communication skills

Interpersonal skills

IT hardware knowledge

Windows OS familiarity

iOS and Android knowledge

Education

High school graduate or higher (AA/AS/BA/BS preferred)

Technical/training hardware certifications preferred

Tools

Windows OS

MS Office

IT hardware tools

Job description

Albertsons Companies, operators including Safeway, is seeking a Service & Delivery Technician III to support our Southern Arizona stores. You will repair devices like self-checkout, scales, POS printers, iPads, and deploy new hardware in the field.

You will visit stores for on-site IT issues and also support remotely when possible, working with Corporate IT teams to resolve problems and meet SLAs.