Retail IT Field Technician — Onsite Hardware & POS Support
KTek Resourcing LLC
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Résumé du poste
KTek Resourcing LLC is seeking an experienced IT Support / Field Service Technician with strong hands-on retail IT support, hardware troubleshooting, and onsite field services. You will work across multiple customer stores, handling POS systems, SCO lanes, and printers, while ensuring minimal downtime.
Ideal candidates have 3+ years in hardware/software troubleshooting, 1+ year in retail field-support, and hold the CompTIA A+ certification.
Qualifications
- 3+ years of PC hardware and software troubleshooting experience.
- 1+ year of retail field-support experience.
- Hands-on experience with POS systems, receipt printers, scales, and Self-Checkout (SCO) lanes.
- Experience with hardware installation, configuration, IMACD, and break-fix support.
- Knowledge of network devices, cabling, asset management, CMDB, and RMA processes.
- CompTIA A+ Hardware Certification (Required).
- Valid driver's license and willingness to travel to customer stores.
- Excellent communication and customer-service skills.
Responsabilités
- Troubleshoot and repair PC hardware and software in retail environments.
- Install, configure, and maintain hardware at customer stores (IMACD and break-fix).
- Support POS, SCO lanes, receipt printers, and peripheral devices on-site.
- Diagnose network devices, cabling, and asset management issues; document RMAs and CMDB entries.
- Travel to customer locations as required; communicate effectively with customers and store staff.
Connaissances
Formation
Outils
Description du poste
KTek Resourcing LLC is seeking an experienced IT Support / Field Service Technician with strong hands-on retail IT support, hardware troubleshooting, and onsite field services. You will work across multiple customer stores, handling POS systems, SCO lanes, and printers, while ensuring minimal downtime.
Ideal candidates have 3+ years in hardware/software troubleshooting, 1+ year in retail field-support, and hold the CompTIA A+ certification.
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