IT Support Technician (Desktop Support)

KTek Resourcing LLC; Augusta (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

KTek Resourcing LLC is seeking an experienced IT Support / Field Service Technician with strong hands-on retail IT support, hardware troubleshooting, and onsite field services. You will work across multiple customer stores, handling POS systems, SCO lanes, and printers, while ensuring minimal downtime.

Ideal candidates have 3+ years in hardware/software troubleshooting, 1+ year in retail field-support, and hold the CompTIA A+ certification.

Qualifications

• 3+ years of PC hardware and software troubleshooting experience.
• 1+ year of retail field-support experience.
• Hands-on experience with POS systems, receipt printers, scales, and Self-Checkout (SCO) lanes.
• Experience with hardware installation, configuration, IMACD, and break-fix support.
• Knowledge of network devices, cabling, asset management, CMDB, and RMA processes.
• CompTIA A+ Hardware Certification (Required).
• Valid driver's license and willingness to travel to customer stores.
• Excellent communication and customer-service skills.

Responsibilities

• Troubleshoot and repair PC hardware and software in retail environments.
• Install, configure, and maintain hardware at customer stores (IMACD and break-fix).
• Support POS, SCO lanes, receipt printers, and peripheral devices on-site.
• Diagnose network devices, cabling, and asset management issues; document RMAs and CMDB entries.
• Travel to customer locations as required; communicate effectively with customers and store staff.

Skills

PC hardware

PC software

Retail field support

POS systems

Receipt printers

SCO lanes

IMACD

Break-fix

Network devices

CMDB

RMA processes

Customer service

Education

CompTIA A+ Hardware Certification

Tools

POS equipment

Self-Checkout (SCO) lanes

IMACD

RMA processes

Job description

We are looking for an experienced IT Support / Field Service Technician with strong hands-on experience in retail IT support, hardware troubleshooting, and onsite field services.

Key Skills & Requirements:

• 3+ years of PC hardware and software troubleshooting experience.
• 1+ year of retail field-support experience.
• Hands-on experience with POS systems, receipt printers, scales, and Self-Checkout (SCO) lanes.
• Experience with hardware installation, configuration, IMACD, and break-fix support.
• Knowledge of network devices, cabling, asset management, CMDB, and RMA processes.
• CompTIA A+ Hardware Certification (Required).
• Valid driver's license and willingness to travel to customer stores.
• Excellent communication and customer-service skills.