Service & Delivery Technician III

Safeway; Los Gatos (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Albertsons Companies is seeking an IT Support Technician III to provide on-site and remote support for Safeway stores in and around Santa Cruz. The role involves deploying hardware, installing software, and maintaining PCs, printers, POS systems, scales and network servers.

You will troubleshoot, repair, and configure IT equipment, ensuring high availability and strong customer service across a fast-paced retail environment. Occasional travel within the zone is required.

Qualifications

• High school graduate or higher; BA/BS preferred or 3+ years of technical training/certifications.
• 5+ years technical systems experience; 2+ years technical support experience.
• 2+ years in retail store systems and hardware installation/configuration.

Responsibilities

• Provide IT support for Safeway stores in Santa Cruz and surrounding area.
• Deploy equipment and install hardware/software; support PCs, printers, POS, scales, network servers.
• Troubleshoot and repair IT hardware; ensure system recoverability; meet service levels.
• Collaborate with Support Center and Corporate IT for on-site resolutions.
• Travel up to 25% within zone to King City, Morgan Hill, Hollister, Salinas, Carmel, Monterey, San Jose.

Skills

IT hardware

Windows

MS Office

Customer service

Problem solving

Communication

Education

High school diploma

BA/BS preferred

Technical certifications (3+ yrs)

Tools

POS Systems

Printers

RF hardware

Network hardware

Job description

About The Company

Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a

to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Safeway retail grocery stores in Santa Cruz CA and the surrounding area. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

You will be providing IT Support to our Safeway stores in and around Santa Cruz and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.

The successful individual will provide IT Technical Support to our Safeway retail grocery stores in and around Santa Cruz and the surrounding area. In addition, the successful person will be tasked with troubleshooting and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers.

In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.

The position will be based in Santa Cruz with 25% travel to King City, Morgan Hill, Hollister, Salinas, Carmel, Monterey, San Jose stores.

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.

What We Are Searching For

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

We believe the successful candidate has these qualifications and experience:

• High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Must have a good, safe driving record. Must have a reliable vehicle for this position.

Physical Environment

• Work may be performed in a temperature-controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast paced; some evening and weekend work may be required.
• Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

A copy of the full job description can be made available to you.