Inside Sales Specialist — Retail & Quotes

Builders FirstSource; Monroe (NC); On-site; USD 30,000 - 47,000; Full time

Job summary

Builders FirstSource, America’s largest supplier of building materials, seeks a motivated retail associate to assist customers in selecting products, provide quotes, and schedule deliveries. You will enter orders, support workshops, and help maintain inventory while upholding safety standards.

The role emphasizes strong communication, accurate pricing, and a proactive approach to service. This position is on-site at our Monroe, NC location with emphasis on team collaboration and safety

Qualifications

• Knowledge of company products, competitor’s products and company standards.
• Knowledge of company product pricing, discount and estimating formulas and guidelines.
• Good verbal and written communication skills.
• Demonstrates strong detail orientation skills.
• Strong customer service skills.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Proficient in Microsoft Office Suite and an ERP program.
• Knowledge of and ability to use motorized and non-motorized material handling equipment.

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges.
• Actively engages in selling company products/services and related items; provides material estimates and quotes for small packages.
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency to meet productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards complex issues to senior staff.
• Assists with store housekeeping, stocking, inventory control and related activities.
• Understands and observes all safety procedures and practices to prevent injury.

Skills

Customer service

Sales techniques

Communication skills

Product knowledge

Safety procedures

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Job description

Builders FirstSource, America’s largest supplier of building materials, seeks a motivated retail associate to assist customers in selecting products, provide quotes, and schedule deliveries. You will enter orders, support workshops, and help maintain inventory while upholding safety standards.

The role emphasizes strong communication, accurate pricing, and a proactive approach to service. This position is on-site at our Monroe, NC location with emphasis on team collaboration and safety