Retail Sales & Customer Service Specialist

Builders FirstSource; Brooksville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Builders FirstSource, America's largest supplier of building materials, seeks a retail customer service associate under direct supervision. You will assist with product selection, pricing, orders, and delivery scheduling to support store goals.

The role emphasizes customer service, product knowledge, and teamwork in a fast-paced environment with safety and accuracy as priorities. Benefits are provided; training is available to grow skills.

Qualifications

• High school diploma or GED and 6 months sales-related experience.
• Knowledge of sales techniques and industry knowledge.
• Proficient in Microsoft Office Suite and an ERP program.

Responsibilities

• Assist retail customers via walk-in, phone, or email with product selection, pricing and refunds/exchanges.
• Enter orders into system and schedule deliveries.
• Provide material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Maintain store housekeeping, signage, stocking and inventory control.
• Address simple customer complaints and escalate complex issues.

Skills

Customer service

Sales techniques

Communication skills

Detail orientation

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Job description

Builders FirstSource, America's largest supplier of building materials, seeks a retail customer service associate under direct supervision. You will assist with product selection, pricing, orders, and delivery scheduling to support store goals.

The role emphasizes customer service, product knowledge, and teamwork in a fast-paced environment with safety and accuracy as priorities. Benefits are provided; training is available to grow skills.