Retail Inside Sales Pro: Growth, Accounts & Outreach

Border Concepts, Inc; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Border Concepts, Inc. is seeking a Retail Inside Sales Representative to plan and execute inside sales for assigned retail accounts. You will work to meet sales targets, manage follow-ups, and support the Outside Sales Team in driving revenue growth.

You will develop strategic sales plans to improve territory performance, engage with distributors and retailers, and help optimize order fulfillment and freight costs. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree or equivalent professional experience in Inside Sales or Customer Service.
• Experience in sales roles focused on distributors, architects, or contractors.
• Strong understanding of sales processes and customer relationship management.
• Technical knowledge relevant to the retail product line is a plus.

Responsibilities

• Achieve sales targets for retail products in alignment with approved sales and marketing plans.
• Execute an active follow-up program to engage existing customers and upsell opportunities.
• Proactively generate new sales leads through outbound calling efforts targeting retailers across North America.
• Provide dedicated sales support to assigned Outside Sales Team members.
• Optimize freight costs by strategically adding products to existing sales orders.
• Select the most cost-effective and efficient freight carriers for FTL and LTL shipments.
• Collaborate with supervisors to communicate key insights and developments related to assigned accounts and sales representatives.
• Participate in corporate meetings to analyze business activities and contribute to strategic planning.
• Strengthen relationships with key decision-makers through proactive engagement and a combination of push and pull sales techniques.
• Address customer inquiries, concerns, and special requests related to product performance in a professional and timely manner.
• Manage the third-party Electronic Data Interchange vendor and support with processing all electronic orders, new customer setup, troubleshooting, etc.
• Other duties as assigned

Skills

Sales

Customer Service

Communication

Organizational Skills

Problem-Solving

Education

Bachelor’s degree or equivalent in Inside Sales or Customer Service

Job description

Border Concepts, Inc. is seeking a Retail Inside Sales Representative to plan and execute inside sales for assigned retail accounts. You will work to meet sales targets, manage follow-ups, and support the Outside Sales Team in driving revenue growth.

You will develop strategic sales plans to improve territory performance, engage with distributors and retailers, and help optimize order fulfillment and freight costs. Strong communication and organizational skills are essential.