Inside Sales Pro: Growth & Balanced M-F Schedule

State Industrial Products Corporation; Mayfield Heights (OH); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with bonus

Generous PTO

Medical/Dental/Vision

401(k) matching up to 3%

Long-term disability

Tuition assistance

Wellness program

Nicotine-free facility

Job summary

State Industrial Products is seeking an Inside Sales Representative to grow a book of business through outbound calls and account management. You will build relationships, manage orders, and provide pricing and service information to customers in your territory.

The role emphasizes reactivating inactive accounts, developing new business, and delivering excellent customer service while maintaining accurate CRM records and collaborating with Field Sales teams.

Qualifications

• 1–3 years inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP) and CRM (Siebel).
• Competency in Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver pricing, product, and service information to customers.
• Place and monitor customer orders for timely shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on payments.
• Resolve issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Collaborate with Field Sales teams to support territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training.

Skills

Inside sales

Outbound calling

CRM (Siebel)

ERP (SAP)

MS Office

Customer service

Education

College degree preferred

Tools

SAP

Siebel

Excel

Job description

State Industrial Products is seeking an Inside Sales Representative to grow a book of business through outbound calls and account management. You will build relationships, manage orders, and provide pricing and service information to customers in your territory.

The role emphasizes reactivating inactive accounts, developing new business, and delivering excellent customer service while maintaining accurate CRM records and collaborating with Field Sales teams.