Retail Inside Sales Associate: Quotes & Service

Builders FirstSource, Inc.; San Diego (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Builders FirstSource is hiring for a retail sales associate in the San Diego area. You will assist walk-in customers, handle inquiries, provide product recommendations, prepare estimates and quotes for small packages, and coordinate delivery scheduling. Strong communication and cash handling skills are essential.

The role emphasizes customer service, product knowledge, and teamwork in a fast-paced store environment, with safety procedures and occasional workshops for customers.

Qualifications

• Knowledge of company products, competitor products and standards.
• Knowledge of product pricing, discounts and estimating guidelines.
• Good verbal and written communication skills.
• Strong attention to detail.
• Strong customer service skills.
• Knowledge of basic sales techniques and persuasive selling.
• Proficient with Microsoft Office and ERP software.
• Knowledge of material handling equipment usage.

Responsibilities

• Serve retail customers in person, by phone, or email with product selection, pricing, availability, refunds/exchanges.
• Actively sell company products and provide quotes for small packages (stairs, decks, fences, sheds).
• Enter orders and schedule product deliveries.
• Plan and pace work to meet daily/weekly productivity goals.
• Coordinate and conduct customer workshops.
• Handle simple complaints; escalate complex issues as needed.
• Assist with store housekeeping, signage, stocking, and inventory control.
• Follow safety procedures and attend safety meetings; suggest improvements when appropriate.
• Other duties may be assigned.

Skills

Product knowledge

Pricing & quotes

Communication skills

Detail orientation

Customer service

Sales techniques

MS Office/ERP

Material handling equipment

Education

GED or equivalent

Job description

Builders FirstSource is hiring for a retail sales associate in the San Diego area. You will assist walk-in customers, handle inquiries, provide product recommendations, prepare estimates and quotes for small packages, and coordinate delivery scheduling. Strong communication and cash handling skills are essential.

The role emphasizes customer service, product knowledge, and teamwork in a fast-paced store environment, with safety procedures and occasional workshops for customers.