Retail Inside Sales Pro: Quotes, Orders & Service

Builders FirstSource, Inc.; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Builders FirstSource, Inc. (BFS) in Los Angeles seeks a customer-focused retail associate to deliver outstanding service, assist customers with product selection, provide quotes, and coordinate orders for home improvement projects.

You will operate in a fast-paced store environment, handle inquiries, maintain product knowledge, and support stock and safety procedures while contributing to workshop activities and daily sales goals.

Qualifications

• High school diploma or GED and six months sales-related experience; or equivalent combination of education and experience.
• Proficient in Microsoft Office Suite and an ERP program.

Responsibilities

• Provide customer service to retail customers via walk-in, phone, or email and assist with product selection, pricing, availability, and refunds/exchanges.
• Quote and provide material estimates for small packages (stairs, decks, fences, sheds, etc.).
• Enter orders into system and schedule product deliveries.
• Plan and pace work to meet daily/weekly/project goals.
• Coordinate and conduct customer workshops.
• Handle and resolve simple complaints; forward complex issues to senior staff.
• Assist with store housekeeping, signage, stocking, and inventory control.
• Observe safety procedures and participate in safety meetings.

Skills

Customer service

Sales techniques

Product knowledge

Communication

Microsoft Office

ERP software

Education

High school diploma / GED

Tools

Microsoft Office Suite

ERP program

Job description

Builders FirstSource, Inc. (BFS) in Los Angeles seeks a customer-focused retail associate to deliver outstanding service, assist customers with product selection, provide quotes, and coordinate orders for home improvement projects.

You will operate in a fast-paced store environment, handle inquiries, maintain product knowledge, and support stock and safety procedures while contributing to workshop activities and daily sales goals.