Inside Sales Representative I Sales - Inside Sales

Builders FirstSource, Inc.; El Cajon (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Builders FirstSource, Inc. is seeking a Sales Associate for their El Cajon location in California. This role involves providing exceptional customer service to retail customers through various channels. The ideal candidate will have a high school diploma or GED, along with six months of sales experience. Responsibilities include assisting customers with inquiries, providing estimates, entering orders, and maintaining store standards. Strong communication skills and knowledge of company products are essential. Join a dynamic team focused on customer satisfaction and workplace safety.

Qualifications

• 6 months sales-related experience or equivalent combination of education and experience.
• Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.
• Standing or walking for 80% of the day, with occasional use of hand tools.

Responsibilities

• Provide customer service via walk-in, phone, or email.
• Engage in selling company products and provide quotes.
• Enter orders into the system and schedule deliveries.
• Assist with inventory control and store housekeeping.

Skills

Customer service skills

Sales techniques

Communication skills

Detail orientation

Knowledge of company products

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Job description

The Dixieline Lumber & Home Centers are conveniently located throughout San Diego County, offering both homeowners and contractors complete customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project.

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.