Retail Guest Experience Specialist

Build-A-Bear Workshop; Orlando (FL); On-site; USD 30,000 - 46,000; Full time

Job summary

Build-A-Bear Workshop is seeking Bear Builder associates to engage with guests and help them create personalized furry friends in a fun, team-oriented environment. You will contribute to a memorable experience by maintaining brand standards and a positive atmosphere.

Ideal applicants have a high school diploma or GED, with preferred associate's degree in business or related field, and a genuine passion for guest service and teamwork. This role is based in-store at our Orlando location.

Qualifications

• High school diploma or GED equivalent required.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends.
• Actively engage with guests demonstrating genuine enthusiasm for the brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions and satisfaction.
• Uphold operational standards to ensure a seamless and cohesive guest experience.
• Demonstrate strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service mindset

Positive attitude

Team collaboration

Flexibility

Communication

Education

High school diploma or GED

Associate’s degree in business/management related field

Job description

Build-A-Bear Workshop is seeking Bear Builder associates to engage with guests and help them create personalized furry friends in a fun, team-oriented environment. You will contribute to a memorable experience by maintaining brand standards and a positive atmosphere.

Ideal applicants have a high school diploma or GED, with preferred associate's degree in business or related field, and a genuine passion for guest service and teamwork. This role is based in-store at our Orlando location.