Guest Experience Specialist

Build-A-Bear Workshop; Orlando (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Build-A-Bear Workshop is seeking cheerful Bear Builder associates in Orlando, FL to create memorable guest experiences by helping guests customize their furry friends. Responsibilities include providing exceptional guest service, engaging with guests with enthusiasm, creating a warm atmosphere, upholding brand standards, and working as part of a dependable, flexible team.

Required: high school diploma or GED; preferred: associate’s degree in business or related field.

Qualifications

• High school diploma or GED required.
• Associates degree in business/management or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing guest satisfaction.
• Uphold operational excellence by meeting brand standards and guidelines.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

How Can I Help attitude

Interacting with guests

Dependable and flexible

Integrity

Warm and fun-loving

Calm under pressure

Education

High school diploma or GED

Associate’s degree in business/management or related field (preferred)

Job description

Build-A-Bear Workshop is seeking cheerful Bear Builder associates in Orlando, FL to create memorable guest experiences by helping guests customize their furry friends. Responsibilities include providing exceptional guest service, engaging with guests with enthusiasm, creating a warm atmosphere, upholding brand standards, and working as part of a dependable, flexible team.

Required: high school diploma or GED; preferred: associate’s degree in business or related field.