Retail Guest Experience Specialist

Michaels; Meridian (MS); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Tuition assistance

Flexible scheduling

Job summary

Michaels in Meridian, MS is seeking a store team member to assist customers, stock shelves, and support efficient checkout processes. You will help shoppers locate products, enroll customers in the Rewards program, and participate in omnichannel services like BOPIS and SFS.

The role emphasizes standing for long periods, lifting, and following SOPs. The position includes opportunities to work nights, weekends, and early mornings.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Merchandising

Communication

Job description

Michaels in Meridian, MS is seeking a store team member to assist customers, stock shelves, and support efficient checkout processes. You will help shoppers locate products, enroll customers in the Rewards program, and participate in omnichannel services like BOPIS and SFS.

The role emphasizes standing for long periods, lifting, and following SOPs. The position includes opportunities to work nights, weekends, and early mornings.