Retail Guest Experience Specialist

Build-A-Bear Workshop; Buena Park (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Build-A-Bear Workshop in Buena Park, CA is seeking a guest service leader to help guests design their personalized furry friends and ensure an unforgettable visit. You will actively engage guests with genuine brand enthusiasm and create a welcoming, inclusive atmosphere where every guest departs satisfied.

The role emphasizes teamwork, dependability, and adherence to brand standards, with opportunities to interact across the shopping environment and contribute to a memorable Experience First

Qualifications

• Living up to a customer-first service mindset.
• Ability to engage guests and create a welcoming environment.
• Ability to follow brand standards and operational guidelines.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

How Can I Help attitude

Meeting new people

Dependable

Flexible

Integrity

Warm and fun-loving

Calm under pressure

Education

High school diploma or GED

Associates degree in business or related field

Job description

Build-A-Bear Workshop in Buena Park, CA is seeking a guest service leader to help guests design their personalized furry friends and ensure an unforgettable visit. You will actively engage guests with genuine brand enthusiasm and create a welcoming, inclusive atmosphere where every guest departs satisfied.

The role emphasizes teamwork, dependability, and adherence to brand standards, with opportunities to interact across the shopping environment and contribute to a memorable Experience First