Retail Guest Experience Specialist

Build-A-Bear Workshop; Glendale (CA); On-site; USD 24,000 - 25,000; Full time

Job summary

Build-A-Bear Workshop is seeking friendly associates to engage guests in creating personalized furry friends and to deliver a memorable experience in our retail store environment.

Responsibilities include providing outstanding service, maintaining brand standards, and contributing to a positive, inclusive atmosphere. The role emphasizes teamwork, adaptability and guest satisfaction throughout each shift.

Qualifications

• High school diploma or GED equivalent is required.
• Associate’s degree in business, management, or related field is preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends.
• Actively engage with guests demonstrating enthusiasm for the brand.
• Create a warm and inclusive atmosphere for guests and ensure satisfaction.
• Uphold operational excellence by meeting brand standards and guidelines.
• Demonstrate strong team commitment and dependability.

Skills

Guest service

Team orientation

Flexibility

Integrity

Education

High school diploma or GED equivalent

Associate’s degree in business, management, or related field

Job description

Build-A-Bear Workshop is seeking friendly associates to engage guests in creating personalized furry friends and to deliver a memorable experience in our retail store environment.

Responsibilities include providing outstanding service, maintaining brand standards, and contributing to a positive, inclusive atmosphere. The role emphasizes teamwork, adaptability and guest satisfaction throughout each shift.