Retail Guest Experience Specialist

Build-A-Bear Workshop; Golden (CO); On-site; USD 22,000 - 23,000; Full time

Job summary

Build-A-Bear Workshop seeks a dedicated team member for in-store leadership to deliver exceptional guest experiences and uphold brand standards. The role involves engaging guests, promoting a warm atmosphere, and ensuring each visitor leaves satisfied.

The ideal candidate is flexible, reliable, and passionate about providing outstanding service. Located in Golden, this position supports operations, assists guests with customizing furry friends, and contributes to a positive team environment in a

Qualifications

• High school diploma or GED equivalent required.
• Experience in customer-facing roles preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Customer engagement

Team player

Flexibility

Education

High school diploma or GED

Job description

Build-A-Bear Workshop seeks a dedicated team member for in-store leadership to deliver exceptional guest experiences and uphold brand standards. The role involves engaging guests, promoting a warm atmosphere, and ensuring each visitor leaves satisfied.

The ideal candidate is flexible, reliable, and passionate about providing outstanding service. Located in Golden, this position supports operations, assists guests with customizing furry friends, and contributes to a positive team environment in a