Retail Guest Experience Lead (Evenings & Weekends)

Easterseals-Goodwill Northern Rocky Mountain, Inc.; Hamilton, Northern (MT, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, Dental

PTO

401(k) retirement plan

Tuition assistance

Flexible Spending

Health Savings Accounts

Employee Wellness Program

30% Store Discount

Job summary

Easterseals-Goodwill Northern Rocky Mountain, Inc. in Hamilton, MT is seeking an Entry-level Supervisor in Charge to lead daily guest and donor services at our Goodwill facility.

The role oversees retail and production activities, enforces policies, and ensures high service standards. Responsibilities include staff meetings, cash handling accuracy, inventory control, training cross-functional tasks, and completing reporting.

Qualifications

• Must be available to work evenings and weekends.
• Standing, lifting 20–100 pounds, and extended periods of walking.
• Ability to move within the facility and perform duties safely.
• Background check required; past convictions not an automatic bar.
• 0–2 years of prior experience preferred.

Responsibilities

• Supervise store operations to meet production and sales goals.
• Maintain guest service standards and resolve complaints with urgency.
• Ensure cash handling procedures are strictly followed and accurate.
• Assist with inventory control and stock rotation activities.
• Lead staff meetings and cross-training to improve communication.
• Assist in reporting and administrative tasks.

Skills

Guest service

Cash handling

Supervision

Inventory control

Team coordination

Cross-training

Education

High School/Equivalent

Job description

Easterseals-Goodwill Northern Rocky Mountain, Inc. in Hamilton, MT is seeking an Entry-level Supervisor in Charge to lead daily guest and donor services at our Goodwill facility.

The role oversees retail and production activities, enforces policies, and ensures high service standards. Responsibilities include staff meetings, cash handling accuracy, inventory control, training cross-functional tasks, and completing reporting.