Retail Lead & Guest Experience Supervisor

Easterseals-Goodwill Northern Rocky Mountain, Inc.; Helena (MT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

PTO (Paid Time Off)

401(k) Retirement Plan + contributions

Tuition Assistance

Flexible Spending + Health Savings

Employee Wellness Program

30% Discount at Goodwill Stores

Job summary

Easterseals-Goodwill Northern Rocky Mountain, Inc. is seeking an Entry-level Supervisor in Charge to support store operations and guest services at our Helena, MT location.

The role requires supervising daily tasks, ensuring adherence to Goodwill policies, and addressing guest needs with urgency. The position involves evening and weekend work, basic inventory duties, and cash handling while contributing to a positive customer experience and store performance.

Qualifications

• High School diploma or equivalent.
• 0–2 years of previous experience.
• Must be available for evenings and weekends.

Responsibilities

• Assist with supervision of store operations to meet production and sales goals.
• Ensure policies and procedures are followed and Best Practices are applied.
• Handle guest transactions courteously and resolve complaints promptly.
• Assist with inventory control, stock rotation, and product readiness.
• Complete daily/weekly/monthly reporting and cash management tasks.

Skills

Guest service

Cash handling

Supervision

Inventory control

Team coordination

Communication

Education

High School/Equivalent

Tools

POS system

Job description

Easterseals-Goodwill Northern Rocky Mountain, Inc. is seeking an Entry-level Supervisor in Charge to support store operations and guest services at our Helena, MT location.

The role requires supervising daily tasks, ensuring adherence to Goodwill policies, and addressing guest needs with urgency. The position involves evening and weekend work, basic inventory duties, and cash handling while contributing to a positive customer experience and store performance.