Retail Lead — Guest Service & Store Ops

Easterseals-Goodwill Northern Rocky Moun; Helena (MT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Vision, Dental

PTO

401(k) with up to 4% match

Tuition Assistance

Flexible Spending Account

Health Savings Account

Employee Wellness Program

30% Store Discount

Job summary

Easterseals-Goodwill is seeking an Entry Level Supervisor in Charge at our Helena facility. You will help supervise store operations, ensure guest and donor service, and support production and retail activities to meet goals.

The role emphasizes strong guest service, adherence to cash handling and store procedures, and cross-training across all departments. Evening and weekend availability is required, with physical duties including lifting and standing throughout shifts.

Qualifications

• Must be available to work evenings and weekends.
• Requires standing, stooping, bending, or carrying for extended periods; lifting 20-100 pounds.
• Background check required for all positions.
• 0-2 years of experience; entry level position.

Responsibilities

• Assist with supervision of retail and/or production activities to meet goals.
• Ensure guest and donor service; handle guest transactions.
• Ensure cash handling procedures are followed and correct errors.
• Assist in inventory control and rack rolling.
• Maintain store display standards.
• Complete administrative tasks: daily/weekly/monthly reports, opening/closing procedures, stock on hand reporting.

Skills

Guest service

Supervision

Cross-training

Education

High School/Equivalent

Tools

Cash register

Job description

Easterseals-Goodwill is seeking an Entry Level Supervisor in Charge at our Helena facility. You will help supervise store operations, ensure guest and donor service, and support production and retail activities to meet goals.

The role emphasizes strong guest service, adherence to cash handling and store procedures, and cross-training across all departments. Evening and weekend availability is required, with physical duties including lifting and standing throughout shifts.