Retail Guest Experience Lead

Event Network, LLC; San Antonio (TX); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Event Network, LLC is seeking a Key Holder to support store leadership and deliver outstanding guest service in a fast-paced retail setting. You will assist management, engage guests, and help drive sales while maintaining store standards.

You will greet guests, process transactions, restock merchandise, and follow company policies. Must be 21+ for liquor sales and must have flexible availability including weekends and holidays.

Qualifikationen

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for Liquor sales.
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

Aufgaben

• Promptly greets store guests and offers assistance to provide quality guest service to everyone who shops in the store.
• Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale.
• Knowledgeable about the store’s products, including current sales, promotions, KPI goals, and new products.
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing and rotating stock.
• Follow appearance and dress standards.
• Process all transactions in the cash register system accurately and efficiently, including cash, credit, discounts, and hotel charges where applicable.
• Complete store paperwork and procedures required for operation, including printing register reports, cycle counts, and opening/closing procedures.
• Recognize security risks and protect company and store assets; handle loss prevention situations.
• Adhere to state and federal laws and company policies for store operations, timekeeping, and HR procedures.
• Work as a team with staff to achieve store goals and maintain a positive work environment.

Kenntnisse

Keyholder experience

Retail merchandising

Customer service mindset

Liquor sales compliance

Flexible schedule

Jobbeschreibung

Event Network, LLC is seeking a Key Holder to support store leadership and deliver outstanding guest service in a fast-paced retail setting. You will assist management, engage guests, and help drive sales while maintaining store standards.

You will greet guests, process transactions, restock merchandise, and follow company policies. Must be 21+ for liquor sales and must have flexible availability including weekends and holidays.