Retail Guest Experience Lead

Event Network, LLC; Puerto Rico; On-site; USD 22,041 - 27,552; Full time

Job summary

Event Network, LLC is seeking a Key Holder to support daily store operations alongside management. You will greet guests, assist with sales, restock merchandise, and process transactions efficiently in a dynamic setting.

The role requires 21+ for liquor sales, flexible availability including weekends and holidays, and a friendly service mindset. Prior keyholder or supervisory retail experience is preferred, with training on products and store standards provided.

Qualifications

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for Liquor sales.
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

Responsibilities

• Promptly greets store guests and offers assistance to provide quality guest service to everyone who shops in the store.
• Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale.
• Knowledgeable about the store’s products. This includes, but is not limited to, current sales and promotions, the store’s sales targets, key performance indicators (KPI goals) and new products.
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing and making sure product is rotated when re-stocked.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions in the cash register system in an accurate and efficient manner. This includes but is not limited to cash and credit card payments, employee discounts, guest room charges, hotel property charges.
• Complete store paperwork and other procedures required for the operation of the store. This includes, but is not limited, printing register reports, performing cycle counts, and opening and closing store procedures.
• Recognize security risks and protect company and store assets. Know how to prevent and properly handle situations, which could result in loss to the store and company.
• Follow all applicable state and federal laws and company policies and procedures for store operations, time keeping procedures, hotel, loss prevention and human resources policies and procedures.
• Work together as a team with all staff to achieve store goals and contribute toward creating a positive work environment.

Skills

Keyholder experience

Merchandising

Service mindset

Liquor sales age 21

Flexible hours

Job description

Event Network, LLC is seeking a Key Holder to support daily store operations alongside management. You will greet guests, assist with sales, restock merchandise, and process transactions efficiently in a dynamic setting.

The role requires 21+ for liquor sales, flexible availability including weekends and holidays, and a friendly service mindset. Prior keyholder or supervisory retail experience is preferred, with training on products and store standards provided.