Retail Growth & Customer Strategy Manager

CROSSMARK; Knoxville (TN); On-site; USD 80,000 - 92,000; Full time

Job summary

CROSSMARK seeks a Customer Business Manager II to act as the retailer expert and execute client plans across assigned retailers, notably Food City. The role aims to grow the client’s business faster than category and retailer trends, by leveraging retailer ops knowledge, merchandising strategies, and flawless execution.

In this role, you will build relationships, present strategic plans, and manage sales, pricing, and promotions while maintaining strong communication with the client team and

Qualifications

• Bachelor’s degree preferred, or a minimum of 3+ years of experience in the CPG industry (preferred).
• 5+ years of sales experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), including intermediate Excel skills (e.g., PivotTables).
• Strong communication skills (listening, presentation, written, and verbal).
• Insights-based, consultative selling and negotiation skills.

Responsibilities

• Develop and maintain strong relationships with clients and customers within an assigned geographic region.
• Present targeted, strategic client plans that build effective brand promotion strategies.
• Execute strategic plans for all client brands with retailers in the defined geography, including sales, share, distribution, promotion, pricing, merchandising, and financial management.
• Maintain proactive communication with the Client Team to provide status updates and address needs tied to the client’s business plan.
• Communicate customer changes and insights across CROSSMARK roles; act as the customer expert.

Skills

Relationship building

Sales planning

Communication

Excel skills

PowerPoint

MS Office

Negotiation

Presentation skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

PivotTables

Job description

CROSSMARK seeks a Customer Business Manager II to act as the retailer expert and execute client plans across assigned retailers, notably Food City. The role aims to grow the client’s business faster than category and retailer trends, by leveraging retailer ops knowledge, merchandising strategies, and flawless execution.

In this role, you will build relationships, present strategic plans, and manage sales, pricing, and promotions while maintaining strong communication with the client team and