Retail General Manager: Lead Store, Drive Growth & Bonuses

Goodwill Central Texas; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Job summary

Goodwill Central Texas is seeking an experienced Retail General Manager to lead a thriving store, from opening to closing, while driving sales, inventory control, and staff development.

You will manage both sales operations and merchandise production, oversee a diverse team, and own the store’s P&L. The role requires a hands-on leader who can motivate staff, ensure exceptional customer service, and balance multiple priorities in a fast-paced retail environment.

Qualifications

• 3–5 years of retail management experience.
• Comfortable managing both sales operations and merchandise production.
• Experienced with profit & loss statements, team development, and performance coaching.
• Able to lift 35–50 lbs and perform physical tasks as needed.
• Leads by example and motivates teams to excel.

Responsibilities

• Lead day-to-day operations of a high-performing retail store from opening to closing.
• Manage sales floor and back-of-house production teams to ensure smooth flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture with top-tier service for shoppers and donors.
• Ensure compliance with safety protocols, state regulations, and loss prevention procedures.
• Own store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores.

Skills

Retail management

Leadership

P&L familiarity

Team development

Customer service

Education

High school diploma

Associate’s degree

Tools

POS systems

Job description

Goodwill Central Texas is seeking an experienced Retail General Manager to lead a thriving store, from opening to closing, while driving sales, inventory control, and staff development.

You will manage both sales operations and merchandise production, oversee a diverse team, and own the store’s P&L. The role requires a hands-on leader who can motivate staff, ensure exceptional customer service, and balance multiple priorities in a fast-paced retail environment.