Retail General Manager — Lead People & Mission Impact

Goodwill-SAN-Antonio; Laredo (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill San Antonio is seeking a General Manager to lead retail store operations and donation handling, ensuring safety, excellent customer service, and mission delivery. You will mentor Production Managers, Assistant Store Managers and Team Leads to drive continuous improvement while meeting budget targets.

You will develop staffing plans, monitor performance, and coordinate with HR and Logistics to optimize store performance.

Qualifications

• High School diploma; some college strongly preferred; bachelor’s degree in management/operations or similar field a plus.
• Minimum 3 years’ experience supervising production and/or retail operations to achieve revenue and other goals.
• Intermediate Microsoft Office skills in Word, Excel and Outlook.
• Lift up to 40 pounds in support of donation and production areas.
• Must have a valid driver’s license and be able to travel if driving is required.

Responsibilities

• Lead retail store teams and donation operations to meet or exceed goals.
• Provide safety, ethics and quality leadership across store operations.
• Mentor and develop Production Managers, Assistant Store Managers and Team Leads.
• Develop staffing models and scheduling procedures for efficient operations.
• Monitor budgets, revenue, and key metrics; deliver variance analyses and improvement plans.
• Coordinate with HR and Logistics to optimize store performance.

Skills

Leadership

People management

Budgeting

Data analytics

Education

Bachelor’s degree in management/operations

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Goodwill San Antonio is seeking a General Manager to lead retail store operations and donation handling, ensuring safety, excellent customer service, and mission delivery. You will mentor Production Managers, Assistant Store Managers and Team Leads to drive continuous improvement while meeting budget targets.

You will develop staffing plans, monitor performance, and coordinate with HR and Logistics to optimize store performance.