Retail General Manager: Lead High-Volume Stores

Express; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Express, located at Easton Town Center, seeks a General Manager to lead a high-volume store and deliver exceptional customer experiences. You will hire, train and coach a strong team, optimize conversion and profitability, and maintain standards across operations, visuals, and backroom processes.

The role requires 5+ years retail leadership, strong coaching skills, and the ability to adapt to a fast-paced environment while ensuring compliance and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 5+ years retail store management experience.
• Proven ability to increase sales and store profitability.
• Experience in a high volume store.
• Willingness to travel occasionally.
• Comfort with technology (iPad, registers, Google).

Responsibilities

• Lead Sales Leadership Team to deliver consistent customer experience and operational excellence.
• Recruit, train, develop, and coach store associates.
• Provide in-the-moment coaching for service, operations, inventory and policies.
• Manage performance reviews and accountability in partnership with District Manager.
• Develop calendars and a high-morale, one-team store environment.
• De-escalate issues and ensure safety and compliance.

Skills

Retail management

Customer experience

Team leadership

Sales optimization

Staff development

Education

High school diploma or equivalent

Job description

Express, located at Easton Town Center, seeks a General Manager to lead a high-volume store and deliver exceptional customer experiences. You will hire, train and coach a strong team, optimize conversion and profitability, and maintain standards across operations, visuals, and backroom processes.

The role requires 5+ years retail leadership, strong coaching skills, and the ability to adapt to a fast-paced environment while ensuring compliance and customer satisfaction.