Retail Sales Leader: Coaching, Ops & Customer Experience

EXPRESS; City of Albany (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Merchandise discount

Paid time off

Parental leave

Job summary

Express is seeking a Retail Sales Leader for Crossgates to drive sales floor and stockroom operations while coaching associates to deliver a premier in-store experience. You will oversee staffing, training, and daily store processes to ensure smooth operations and excellent customer service.

The role requires prior retail experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication skills

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

Express is seeking a Retail Sales Leader for Crossgates to drive sales floor and stockroom operations while coaching associates to deliver a premier in-store experience. You will oversee staffing, training, and daily store processes to ensure smooth operations and excellent customer service.

The role requires prior retail experience, strong communication, and the ability to multitask in a fast-paced environment.