Retail General Manager — Lead Growth & Team Excellence

Ccffamilyofbrands; Tyler (TX); Hybrid; USD 55,214,000 - 71,635,000; Full time

Benefits offered by this job

On-the-job training

Learning modules

Cross-brand training

Career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Disability insurance

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial® Family of Brands is seeking a General Manager in Tyler, Texas. You will drive store performance, lead a team, and implement local marketing strategies to grow revenue while maintaining compliance and customer service excellence.

You will receive hands-on coaching, executive exposure, and development programs designed to accelerate your career. A full-time role with competitive pay and a broad benefits package awaits.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.

Skills

High school diploma

Supervisory leadership

Retail/finance experience

Communication skills

POS/Microsoft Office proficiency

Driver's license

18+ age requirement

Background checks

Physical demands

Tools

None

Job description

Community Choice Financial® Family of Brands is seeking a General Manager in Tyler, Texas. You will drive store performance, lead a team, and implement local marketing strategies to grow revenue while maintaining compliance and customer service excellence.

You will receive hands-on coaching, executive exposure, and development programs designed to accelerate your career. A full-time role with competitive pay and a broad benefits package awaits.