Retail General Manager — High-Impact Leadership

Victra; West Fargo (ND); On-site; USD 26,000 - 47,000; Full time

Benefits offered by this job

Paid Training

Health, Dental and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Job summary

Victra is the largest Verizon authorized retailer in the United States. As General Manager, you shape guest experience, coach your team, and drive sales while maintaining store operations and budgeting.

You will mentor your Assistant GM and participate in weekly leadership calls to ensure the store meets performance targets. This role emphasizes leadership, talent management, and strategic store management in a fast-paced environment.

Qualifications

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they're there.
• Build, develop, and mentor your sales team.
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time.
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives.
• Take personal ownership of your store's overall sales performance — your results are the clearest signal of your leadership.
• Own store success and take ownership for store employees' work-related needs, staffing and scheduling, labor controls, marketing, and loss prevention.

Skills

Leadership experience

Retail sales

Coaching

Customer service

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As General Manager, you shape guest experience, coach your team, and drive sales while maintaining store operations and budgeting.

You will mentor your Assistant GM and participate in weekly leadership calls to ensure the store meets performance targets. This role emphasizes leadership, talent management, and strategic store management in a fast-paced environment.