Retail General Manager - Fan Experience Leader

Fanatics Commerce; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Fanatics Commerce is seeking a results-driven General Manager to lead a Madison, WI retail location. You will be responsible for sales performance, profitability, fan engagement, and day-to-day operations, reporting to the Regional Director.

The role requires strong leadership, operational excellence, and a data-driven approach to optimize outcomes. You will drive business through strategic planning, staff development, and collaboration with partners across the enterprise.

Qualifications

• Minimum 5 years retail leadership experience.
• Proven track record building and coaching teams.
• Strong financial acumen with P&L responsibility.
• Ability to translate data into actionable plans.
• Experience driving fan/customer engagement.
• Commitment to inclusive leadership.

Responsibilities

• Oversee overall retail location performance, sales, profitability, and fan experience.
• Lead and coach teams, ensuring excellent operations and guest service.
• Develop and execute sales strategies, promotions, and events.
• Collaborate with cross-functional partners to optimize inventory and processes.
• Use data insights to drive continuous improvement and efficiency.

Skills

Retail leadership

Team development

Financial acumen

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree in business or related

Tools

Excel

Power BI

Job description

Fanatics Commerce is seeking a results-driven General Manager to lead a Madison, WI retail location. You will be responsible for sales performance, profitability, fan engagement, and day-to-day operations, reporting to the Regional Director.

The role requires strong leadership, operational excellence, and a data-driven approach to optimize outcomes. You will drive business through strategic planning, staff development, and collaboration with partners across the enterprise.