Retail General Manager: Fan Experience Leader

Fanatics Inc; Chapel Hill (NC); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Fanatics is seeking a results-driven General Manager for our on-site Chapel Hill location to maximize sales, profitability, and fan engagement.

You will recruit and develop a high-performing team, apply data-driven decision making and AI-enabled insights, and partner cross-functionally to deliver an exceptional fan experience during games, events, and daily operations.

This role reports to the Regional Director and requires flexible scheduling including evenings, weekends, and game days.

Qualifications

• Minimum 5 years of retail management experience in high-volume environments.
• Proven experience leading and developing exempt and non-exempt teams.
• Strong retail business acumen including budgeting and P&L accountability.
• Ability to translate fan insights into actionable strategies and sales growth.
• Experience collaborating cross-functionally to achieve objectives.

Responsibilities

• Lead and develop a high-performing retail team with coaching and accountability.
• Drive sales, profitability, and fan engagement at the assigned location.
• Present performance updates and strategic plans to leadership and partners.
• Ensure operational excellence, inventory management, and guest service.
• Lead in-store initiatives during events, holidays, and game days.

Skills

Retail management

Team leadership

P&L accountability

Cross-functional collaboration

Communication skills

POS systems

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

Retail POS systems

Job description

Fanatics is seeking a results-driven General Manager for our on-site Chapel Hill location to maximize sales, profitability, and fan engagement.

You will recruit and develop a high-performing team, apply data-driven decision making and AI-enabled insights, and partner cross-functionally to deliver an exceptional fan experience during games, events, and daily operations.

This role reports to the Regional Director and requires flexible scheduling including evenings, weekends, and game days.