Retail General Manager

Goodwill Central Texas; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Goodwill Central Texas is seeking a Retail General Manager to lead the operations of a busy retail location. This boots-on-the-ground leadership role oversees sales floor, production, inventory, and staff to deliver exceptional service and drive mission impact.

You will recruit and develop teams, manage store P&L, scheduling, and compliance, and partner with leadership across the region to meet performance goals.

Qualifications

• 3–5 years of retail management experience.
• Leads day-to-day store operations and production teams.
• Experience with P&L statements, budgeting, and performance coaching.
• Willingness to perform physical tasks and lift 35–50 lbs.
• Strong communication and customer service skills.

Responsibilities

• Lead day-to-day operations of a high-performing retail store from open to close.
• Manage sales floor and back-of-house production teams for efficient merchandise flow.
• Monitor inventory, stock levels, and merchandising to maximize revenue.
• Recruit, train, schedule, and manage staff including assistants and supervisors.
• Maintain a customer-first culture and ensure top-tier service.
• Ensure safety, compliance, and loss prevention protocols.
• Own store P&L and make data-driven decisions to meet goals.
• Handle payroll, attendance, and scheduling using internal systems.
• Resolve team or customer concerns and align cross-store goals.

Skills

Retail leadership

P&L management

Staff development

Operations management

Customer service

Education

High school diploma

Associate's degree

Job description

Retail General Manager - Lead With Purpose

Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department.

Are you a results-driven retail leader who thrives in a dynamic, mission-focused environment? Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of our many thriving retail locations. This is more than just a store- it's a place where lives change every day. As the RGM, you will oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. If you’re passionate about retail, leadership, and making a difference in your community, this role is for you.

What You Will Do:

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture- ensuring every shopper and donor receives top-tier service.
• Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
• Take full ownership of store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using our internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Who You Are:

• A motivated, hands-on leader with 3-5 years of retail management experience.
• Comfortable managing both sales operations and merchandise production.
• Experienced with profit & loss statements, team development, and performance coaching.
• Able to lift 35-50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role).
• Someone who leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves.
• A pro at balancing multiple priorities in a fast-paced retail environment.
• Flexible to work weekends, evenings, and holidays based on business needs.

Preferred Qualifications:

• High school diploma required; Associate's degree preferred.
• Experience in the thrift/resale industry is a big plus.
• Strong communication skills, basic math, and computer proficiency.
• Valid driver's license.

Why Join Us:

At Goodwill, we don't just offer jobs—we offer meaningful careers. Working with us means contributing to a greater mission: transforming lives through the power of education and work. Enjoy opportunities for growth, ongoing training, and the satisfaction of knowing your efforts directly support your community.

Ready to Lead with Purpose?

Equal Employment Opportunity Statement:

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.