Retail General Manager

Goodwill Central Texas; Georgetown (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Quarterly bonus potential (up to 25%)}

Sign-on bonus: $1,000 after 30 days

Job summary

Goodwill Central Texas is looking for a results-driven Retail General Manager to lead daily store operations, from opening to closing, and to drive sales, customer service, and donor engagement. You will guide both the sales floor and donor-facing processes in a mission-driven environment.

This boots-on-the-ground leadership role requires 3–5 years of retail management, strong coaching, and the ability to balance multiple priorities while leading a diverse team toward measurable outcomes.

Qualifications

• 3–5 years of retail management experience.
• Experience managing sales floor and production teams.
• Proficient with P&L statements and performance coaching.
• Strong communication and leadership skills.
• Ability to lift 35–50 lbs and perform physical tasks.

Responsibilities

• Lead day-to-day operations of the store from opening to closing.
• Manage sales floor and back-of-house production teams.
• Monitor inventory and merchandising to maximize revenue.
• Recruit, train, schedule, and manage staff including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture with top-tier service.
• Ensure compliance with safety protocols and loss prevention procedures.
• Own store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain communication across departments and stores.

Skills

Leadership

Team development

Performance coaching

Communication skills

Retail management

Education

High school diploma

Associate's degree

Job description

Retail General Manager – Lead With Purpose

Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department.

After 30 days of employment, you will also receive a $1,000 bonus as a way of saying thank you for joining Goodwill.

Are you a results-driven retail leader who thrives in a dynamic, mission-focused environment? Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of our many thriving retail locations. This is more than just a store—it's a place where lives change every day. As the RGM, you’ll oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. If you’re passionate about retail, leadership, and making a difference in your community, this role is for you.

What You’ll Do

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
• Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
• Take full ownership of store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using our internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Who You Are

• A motivated, hands-on leader with 3–5 years of retail management experience.
• Comfortable managing both sales operations and merchandise production.
• Experienced with profit & loss statements, team development, and performance coaching.
• Able to lift 35–50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role).
• Someone who leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves.
• A pro at balancing multiple priorities in a fast-paced retail environment.
• Flexible to work weekends, evenings, and holidays based on business needs.

Preferred Qualifications

• High school diploma required; Associate’s degree preferred.
• Experience in the thrift/resale industry is a big plus.
• Strong communication skills, basic math, and computer proficiency.
• Valid driver’s license.

Why Join Us?

At Goodwill, we don’t just offer jobs—we offer meaningful careers. Working with us means contributing to a greater mission: transforming lives through the power of education and work. Enjoy opportunities for growth, ongoing training, and the satisfaction of knowing your efforts directly support your community.

Equal Employment Opportunity Statement

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.