Retail General Manager — Lead a Purpose-Driven Store

Goodwill Central Texas; Round Rock (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Goodwill Central Texas is seeking an experienced Retail General Manager to lead the operations of a busy thrift store in Round Rock. You will drive sales, oversee floor and production teams, and ensure a safe, welcoming shopping and donor experience.

You’ll manage staffing, scheduling, P&L, and inventory, coach employees, and build a high‑performing team aligned with Goodwill’s mission. This boots‑on‑the‑ground leadership role requires a hands‑on, results‑driven approach and weekend/evening

Qualifications

• 3–5 years of retail management experience.
• Experience with profit & loss statements, team development, and performance coaching.
• Able to lift 35–50 lbs and perform physical tasks as needed.

Responsibilities

• Lead day-to-day operations of a high-performing retail store, from opening to closing.
• Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
• Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
• Take full ownership of store P&L and make data-driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using our internal systems.
• Serve as the go-to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Skills

Leadership

Customer service

P&L management

Team development

Education

High school diploma

Associate degree preferred

Job description

Goodwill Central Texas is seeking an experienced Retail General Manager to lead the operations of a busy thrift store in Round Rock. You will drive sales, oversee floor and production teams, and ensure a safe, welcoming shopping and donor experience.

You’ll manage staffing, scheduling, P&L, and inventory, coach employees, and build a high‑performing team aligned with Goodwill’s mission. This boots‑on‑the‑ground leadership role requires a hands‑on, results‑driven approach and weekend/evening