Retail Fulfillment & Customer Service Associate

Michaels; West Fargo (ND); Vor Ort; USD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Zusammenfassung

Michaels Fargo, ND is seeking a friendly Store Associate to help customers, locate products, and ensure a fast, accurate checkout experience. You will support truck unload, shelf replenishment, and overall store maintenance.

The role includes promoting the Rewards program, handling transactions, assisting with BOPIS/SFS, and staying compliant with SOPs. Previous retail or customer service experience is preferred, and flexibility for nights, weekends, and early mornings is required.

Qualifikationen

• Retail and/or customer service experience preferred.

Aufgaben

• Help customers locate products and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Kenntnisse

Customer service

Cash handling

Sales in-store assistance

Product knowledge

Tools

POS system

Jobbeschreibung

Michaels Fargo, ND is seeking a friendly Store Associate to help customers, locate products, and ensure a fast, accurate checkout experience. You will support truck unload, shelf replenishment, and overall store maintenance.

The role includes promoting the Rewards program, handling transactions, assisting with BOPIS/SFS, and staying compliant with SOPs. Previous retail or customer service experience is preferred, and flexibility for nights, weekends, and early mornings is required.