Retail Fulfillment & Customer Care Specialist

Michaels; Inglewood (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts

access to partner discount programs

Job summary

Michaels in Inglewood, CA is seeking store team members to deliver friendly customer service, help shoppers locate products, and ensure fast, accurate checkout experiences. You will assist with truck unloading, stocking, and maintaining shelves to keep the store well merchandised and in stock.

Eligible applicants must be at least sixteen years old and may participate in omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance; manage returns/go back process.

Skills

Customer service

Cash handling

Sell & enroll rewards

Job description

Michaels in Inglewood, CA is seeking store team members to deliver friendly customer service, help shoppers locate products, and ensure fast, accurate checkout experiences. You will assist with truck unloading, stocking, and maintaining shelves to keep the store well merchandised and in stock.

Eligible applicants must be at least sixteen years old and may participate in omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).